CX Solutions Consultant

CX Solutions Consultant
 
Green Light Australia is currently seeking a CX Solutions Consultant for one of their clients where you will be a senior member of the Customer Solutions and Cloud business. 
 

• Hybrid role
• Adelaide or Melbourne location
• Contract role –12 + 12 months

 
Responsibilities:
 

• Responsible for defining the Client as a leader in the domain of Customer Experience
• Create and implement growth strategies that differentiates the Client as an industry leader and drive growth of the Client’s CX solutions.
• Effectively engage across all levels in the customer’s organization including C-level executives and decision makers

 
Requirements: 
 

• Seasoned CX consultant/practitioner with a passion for contemporary digital solutions that push the boundaries of traditional thinking, and your creative mindset will drive innovation and thought leadership
• An understanding of Digital CX; CX AI and Automation; Contact Centre operations; contemporary concepts and technologies
• Knowledge of Cisco products
• Strong consultative strategic solution capability; presentation, sales, written communication, and negotiation skills
• Ability to translate technical concepts to a business
• Demonstrated effectiveness working across multiple stakeholders to achieve results
• Ability to succeed in a fast-paced, innovative organization
• Experience building and executing industry growth strategies
• Track record of exceptional growth performance
• Bachelor’s/Master’s/MBA with relevant sales experience in technology, telecommunication or contact centre related industry

 
 
If you have a can-do attitude and this role sounds like you, please contact Rose Fiore – Senior Resource Manager on rosef@greenlightworldwide.com or call 0419 343 195 for further information.