Essential Energy is seeking customer feedback on its service delivery and future investments in the electricity network via an online survey and regional community forums.
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General Manager of Customer and Stakeholder Engagement, Roger Marshall, said the feedback would shape Essential Energy’s 2019-24 regulatory proposal and ensure customers had a say in its submission to the Australian Energy Regulator (AER).
“We are navigating a significant period of industry change driven largely by changing customer behaviours, emerging energy alternatives, and customer demand for lower prices and greater control of their energy use,” Mr Marshall said.
Every five years, the AER reviews Essential Energy’s proposed expenditure and calculates the revenue required to ensure it covers the efficient costs of investing in the building and maintenance of the electricity network.
“We want to hear customers’ thoughts on everything from pricing, public lighting and vegetation management, to performance and reliability, service levels and emerging technology,” Mr Marshall said.
To view Essential Energy’s 2019-24 Regulatory Proposal discussion paper and take part in the online survey, visit: essentialenergy.com.au/yoursay
Feedback can also be provided via email to yoursay@essentialenergy.com.au or in writing to Manager Customer Service Essential Energy, PO Box 5730, Port Macquarie NSW 2444; or by calling 13 23 91.
