Former Qantas chief executive Alan Joyce will have almost $10 million docked from his $23 million payout as the airline reviews "significant reputational and customer service issues".
Subscribe now for unlimited access.
or signup to continue reading

The decision comes after Qantas lost a High Court battle over firing ground staff in 2020 and a settlement with the Australian Competition and Consumer Commission over cancelled flights.
A statement released by Qantas on August 8 said $9.26 million would be docked from his payout including $8.36 million in shares.
His short term incentive bonus would also be reduced by 33 per cent to $900,000.
"The events that damaged Qantas and its reputation and caused considerable harm to relationships with customers, employees and other stakeholders were due to a number of factors," the Qantas statement said.
"As part of a settlement with the ACCC, Qantas has admitted to misleading customers in relation to flight cancellation processes and subject to Federal Court approval will pay a $100 million penalty.
"Qantas has also agreed to a $20 million customer remediation program.
"While there were no findings of deliberate wrongdoing, the review found that mistakes were made by the Board and management which contributed to the Group's significant reputational and customer service issues."











